Returns

LAROS OFFICIAL has a 14-day return policy: you have 14 days from when your order is delivered to ship it back for a refund or exchange.

Please always contact LAROS OFFICIAL by email to info@laros-lab.com, including your order number and you will be provided with a return form.

We handle returns and exchanges during business hours 9am - 5pm CET.

1. Place the provided return form in the box
2. Make sure that the item is packed neatly in their original boxes and put these inside another solid carton box to not damage the original
3. Clarify on the customs declaration on the outside of the package that it is a return and value is 0
4. Return your order to: LAROS OFFICIAL - Roestenbergstraat 29 - 5171 JA Kaatsheuvel, The Netherlands - Att: Returns

LAROS OFFICIAL will only cover shipping costs incurred in returning the item if the return is a result of our error.

LAROS OFFICIAL is unable to refund customs duties and sales taxes for orders

sent to destinations outside of the EU.

Please take note that for orders sent to destinations outside of the EU where deliveries have been refused by the customer or the customer was not available to receive the delivery, LAROS OFFICIAL will not be able to refund customs duties and sales taxes.

Exchanges

Purchased items are exchangeable into a different size or colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at larosofficial.com.

Items must be returned to us in perfect condition accompanied by the return form. Make sure all products are exactly as you received them. All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes should be returned in their original, un